Support 2018-05-28T14:32:48+00:00

Support

We offer support contracts to provide assistance on demand to existing clients by telephone, remote access and in person on site.

Our response is dictated by common sense and client need. There would be little merit in tying your staff up in a 50 minute support call trying to impart technical details when a 5 minute on site visit would solve the problem instead. Similarly, why wait hours for an engineer if we can dial into your system and fix the problem in minutes.

We never let a client down. If disaster strikes or urgent needs dictate a major response, we will, where necessary work through the night to get our client’s back in business for 9am the following morning. We take each and everyone of our clients’ businesses seriously.

We never lose touch of the human touch, either. We feel that good support can only be delivered on the back of a good relationship. We aim to physically visit our clients at least once a month to ensure the relationship continues to develop and to be available to deal with the smaller issues that make life annoying but would never warrant a full blown support call.

We provide a first class system for trouble shooting new and existing systems. With proven methodologies and an enviable track record, we can quickly isolate problems with your systems and provide solutions to get to the root cause. We do not believe in repeatedly addressing symptoms – we pride ourselves on providing “rock solid” IT environments that work day in and day out.

We often get called in to take over a client’s system after frustration with previous supplier’s lack of progress proves too much. In these situations, once we have secured the system, we can quickly audit and diagnose the network to provide an action plan and budget to get client’s back on track quickly and cost effectively.

“We would not hesitate to recommend Icelantic to other businesses looking for IT support, we have found them to be professional, efficient and have a very quick response time to any problems that arise. We have found their staff to be helpful and friendly at all times.”
Clare McBride, Caledonian heritable