Unsurprisingly, due to the increased speculation over COVID-19 and possible, we are seeing an unprecedented demand amongst clients for remote working solutions.
Our usual SLA’s will not apply in these circumstances, and we are formulating an action plan to effectively deal with these additional requests whilst not interrupting the usual delivery of routine support services.
Remote Working Requests are being dealt with by a dedicated project team, who are managing the planning queue, and discussing the best remote option for each client. Every Remote Working Request will be looked at as soon as possible.
Simon, Neil and Duncan remain available to discuss any specific concerns, but please be assured that we will be aiming to find the right solution for each client as soon as possible.
In general terms, Remote Working Solutions revolve around:-
- Staff working from their home computers, using VPN connections, to connect back to head offices. This can place strain on Internet connections, and it may be that only essential staff need to be offered this solution.
- Where possible, move workloads to centralised cloud solutions, such as Microsoft Office365. These do not need connection back to head offices and are vastly more scalable for larger amounts of users.
Icelantic Preparations:
As you would expect from an IT provider, Icelantic are fully enabled for remote working solutions internally.
All our staff have recently tested out our remote working systems and procedures, and we are confident we can offer a full range of IT Support services as normal in event of a national or city “lock down”.
We have also ensured that we have increased our local stock of essential items that are usually needed for routine IT equipment repairs, in event of the supply chain being affected.
We have implemented increased internally cleaning regimes within the office and all staff have been instructed in terms of heightened hygiene routines when entering the office from visiting client or public sites.