Salary: £17K
Fixed Term / Fixed Salary
Possibility to Move Onto Full Time Role
Regularly Mentoring & Feedback Reviews
12 Training Days Per Year
6 Charity Days Per Year
Enrolment with Approved Training Company for SVQ Level 6 and Microsoft Certifications
We are looking to recruit an IT Support Apprentice to join our busy help desk team.
This will be an apprentice-level appointment under the Modern Apprenticeship scheme, and you will be enrolled onto the IT Support learning plan.
As well as getting on-the-job training, you will also receive dedicated training on Microsoft systems & applications, networks, and general IT problem-solving skills.
Your role will initially involve a high degree of building new computers and laptops, setting up new users, and assisting the help desk team with answering calls and live chats, speaking with end-users to establish their issues, recording details into our help desk systems, and developing your skills to troubleshooting 1st Line type problems.
This role would ideally suit a recent school leaver looking to take their first step on a career path in the IT industry within a professional office.
You will need to be hard-working, have strong attention to detail, meet deadlines, be well organized, and have a real interest in technology, with a solid basic knowledge of IT terminology and devices.
This is a 12-month placement that could lead to a full-time position for the right candidate upon completion of their apprenticeship, but full-time employment is not guaranteed.
This will be an office-based role, based at their Edinburgh City Centre office, Monday to Friday 9am to 5pm.
